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Important FAQs on Online Payment Accounts, PayNow as new payment method

posted Aug 9, 2020, 7:21 AM by dhakim emak   [ updated Aug 9, 2020, 5:50 PM ]

Dear Parents


Assalamu Alaikum Wr Wbr


As of 31 July, please note that we have finished creating Online payment accounts for all parents who applied for account creation in the beginning of June.


We thank all parents who have made payments through the Online Payment platform.


There are some who have been assigned the accounts but yet to make payment.


We would much appreciate it if you could log in, check if the account is working and make the necessary payment.


We are also pleased to inform you that you can pay by PayNow. With this

method, you do not need a credit/debit card and there are no transaction fees.


Please see Important notes on PayNow.


As it is very important for Parents to have an Online Payment Account at this time, the following is a list of FAQs we have complied to ensure parents know what to do.


If you are in any Financial difficulty, please email to us early so that we can make arrangements for you. Please email to syeda.emak@gmail.com and cc to emak email.


Please see the sections below/on the side to answers to the following questions:


What if I have missed the first round of Online Payment account signup?


What if I have applied for the account but did not receive the email?


What if I have received the account setup email but am having problems?


Why is it important to set up your Online payment account?

Thank You

EMAK 





What if I have applied for the account but did not receive the email?


Please check your spam / social folders.

 

Please search for emails from qiromconsulting@gmail.com

 

If you unable to find it, then please email us at emak@alkhair.mosque.org.sg


 

What if I have missed the first round of Online Payment account signup?


For those who missed the first signup period, you can sign up by 15 August


Click here to pre-create your online payment account.


Please note that after this last date, you will have to create it manually if you have not signed up.


.

What if I have received the account setup email but am having problems?


For some of you who are experiencing problems, Qrom (the developer on online payment) will be in touch with you if you have submitted the support form.


If you have not submitted the form, please submit the support form here together with the problem you are facing.



https://sites.google.com/site/emakparents/online-payment-support



Why is it important to set up your Online payment account?


As we do not expect the mosque counters to open soon, this will also help to ensure that fees do not accumulate to large amounts.


Furthermore, we will be issuing continuation forms for 2021 and you would only be able to make payment for the January fees online.



Important notes on PayNow


For payments made by Paynow, the receipt will be generated and the statement updated 3 working days after payment has been made.


However, as proof of payment, your bank will send you a confirmation immediately after you make payment using the PayNow QR Code.


This confirmation by the Bank will be your confirmation as you have made payment until you receive your receipt.

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